Delivery and return of goods

Delivery of goods in Lithuania

Courier service

The price of delivery of goods by courier in Lithuania - 3 €, and for those who purchased goods for €45 or more, delivery is free (calculated automatically).

The goods are delivered within 2-4 working days, after the payment of the order (payment must be credited).

OMNIVA Mailbox

At your request, we can deliver parcels to the Omniva postal machine. Delivery price - 3 € and for those who have purchased goods for €45 or more, delivery is free.

The goods are delivered within 2-4 working days, after the payment of the order (payment must be credited).

You can find all post office locations here: Omniva

 

Delivery of goods in Europe

International mail

We send to European countries from €6.00 by international mail. To We do not ship orders to non-European countries. 

Returning the goods

All quality goods that are unused and their packaging is intact can be returned within 14 calendar days from the date of receipt of the goods.

Before returning, be sure to contact us and we will agree on the terms of the return of the product. The money for the product will be refunded immediately after receiving the product back.

You can return defective or damaged goods within 14 calendar days of receiving the goods or we can give you a discount. Please contact us in advance if this situation occurs.

Money for returned goods will be transferred back to the payment account within 1 day at the latest. d. from receipt of goods.

 

 

Return Policy

 

If the buyer was sold a product of inadequate quality and the seller did not discuss its defects with the buyer, the buyer has the right to demand from the seller within 14 days of receiving the product, at his option:

1. replace a product of inappropriate quality with a product of suitable quality;

2. reduce the price of the product accordingly;

3. within a reasonable period of time to eliminate product defects free of charge;

4. to reimburse the costs of removing the product's defects, if the seller did not remove them within a reasonable time, the consumer removed the defects himself or with the help of third parties;

5. unilaterally terminate the purchase-sale contract and demand the return of the money paid for the product.

The product quality guarantee is determined by the product seller.

The goods are exchanged or returned at the place of purchase or at another place indicated by the seller, which is convenient for the buyer. The buyer submits a written request to the seller, indicating the product's defects and the buyer's choice of one of the requirements of point 1 of these rules. A cash register receipt or purchase-sale receipt, or other document confirming the purchase-sale of goods from this seller and a warranty document (if the quality guarantee period is set for the sold goods) are attached to the application.

If the buyer does not provide a cash register receipt or another document confirming the purchase-sale of goods issued in the prescribed manner from this seller, the goods are exchanged or other requirements specified by the buyer in point 1 of these rules are carried out only with the seller's consent.

In the event of disagreements between the buyer and the seller regarding the quality of the product, the seller, after receiving a written request from the buyer, must apply in writing to the State Non-Food Products Inspection at the Ministry of Economy (hereinafter - the State Non-Food Products Inspection) for an assessment of the quality of the product, no later than within 3 working days. and after receiving the written conclusions from it, immediately inform the buyer about it.

If the seller does not fulfill the requirements specified in clauses 1 or 5 of these rules, the buyer can apply to the State Non-Food Products Inspectorate for an assessment of the quality of the goods, and after receiving the written conclusions from it, notify the seller about it.

The costs of product quality assessment are paid in accordance with the procedure established by legal acts.

The seller and/or the buyer, if they wish, can participate in the evaluation of the product's quality.

Large and heavy (more than 10 kg. weight) goods of inappropriate quality are transported by the seller for quality assessment, exchange, repair or return, unless otherwise specified in the purchase-sale contract. The quality of such goods can also be assessed at the buyer's home.

If the seller proves that the product's defects were caused by the buyer's violation of the rules for using or storing the product, such product will not be replaced, the defects will not be removed free of charge, and the money will not be returned.

If the buyer does not like the shape, size, color, model or completeness of the purchased product, he has the right to replace it with an analogous product within fourteen days from the day of sale of non-food products, if the seller has not set a longer period. If the seller does not have a product suitable for replacement, the buyer has the right to return the product to the seller within the period specified in the first paragraph of this point and to recover the money paid for it.

The goods specified in point 11 of these rules are exchanged or returned at the place of purchase or at another place indicated by the seller, convenient for the buyer. The buyer submits a written request to the seller stating his wish. A cash register receipt or purchase-sale receipt or other document confirming the purchase-sale of goods from this seller is attached to the application.

The buyer can exercise the right provided for in point 11 of these rules, if the product has not been used, it has not been damaged and has not lost its commercial appearance. Changes to the appearance of the product or its packaging, which were necessary to inspect the product, cannot be considered essential changes to the appearance of the product.

In the event of a dispute regarding changes in the appearance of the product or damage to the product, the seller must apply in writing to the State Inspection for Non-Food Products, and upon receiving the written conclusions from it, immediately notify the buyer.

 

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